FAQ

How soon after placing an order can I access my server?

Since the payment server installation takes from 1 to 72 hours, depending on the country of deployment, data center and the availability of equipment ordered. If the ordered equipment is not available, you will be offered equivalent.

Can I get additional IP addresses?

Please open support ticket with request additional IP.

What is your anti-spam policy?

MTVDS has a zero-tolerance policy for unsolicited bulk e-mail and unsolicited commercial e-mail (UBE/UCE, or ‘spam’). Including such unsolicited mail from its customers, clients of its customers and/or subcontractors. MTVDS defines UBE/UCE as unsolicited broadcast or commercial e-mail that is sent to addresses that do not affirmatively and verifiability request such material from that specific sender, including but not limited to advertising, surveys, information, third-party spam, website addresses, sales and auctions.

Is a control panel installed on my server?

There is no default control panel installed on your server.

How many websites can I host on a dedicated server?

You can host an unlimited number of websites, but make sure that the server is not overloaded with more websites than it can handle. How much it can handle depends on the specifications of the server and the type of websites you wish to host on it. Our entry model can easily handle around 500 average websites.

Will I have access to the root of my server?

You have access to the root of your server and can install any software you like on the server.

Can MTVDS make backups of the data on my server?

The customer is responsible for making backups of data and system configuration. We recommend all customers maintain current backups of their mission critical data and regularly test their backup restoration capabilities. For some VDS\VPS we have offer a backup service. See "Additional info", when you selecting VPS.

Is it possible to upgrade hardware?

Individually and for some servers. For more info, please, open support ticket.

Are my personal details secure at MTVDS?

Your personal details are always secure at MTVDS. We will never sell, rent, or disclose your personally identifiable information to outside parties without your consent unless compelled by a court of law to do so.